Return Policy

Our Promise

Farmers Direct Hay and Feed LLC stands behind every load that leaves Williston. If a product is not what you expected, the policies below explain how we make it right. If your situation is not covered here, call us at (352) 528-1255 and we will work it out person to person.

Hay and Straw

Hay and straw are agricultural products that we cannot resell once they have been opened, fed, or stored away from our barn. Our policy:

• Bad-bale exchange. If a bale is moldy, dusty, or otherwise off, bring it back and we will exchange it for another. This is the same promise we make every customer who walks into the store.
• Full, unused bales. Unopened bales in the same condition we delivered them in can be returned for a refund or exchanged for something else from the catalog.
• Partially fed bales. We cannot accept hay back once it has been opened or partially fed. If you have a question about quality, call us before you feed the rest of the load so we can take a look.

Bring returns to the store at 21091 NE US Hwy 27, Williston, FL 32696, or coordinate a pickup on your next delivery by calling us first.

Bagged Feed, Supplements, and Supplies

Bagged products like fly spray, salt blocks, mineral, and feed can be returned within 30 days of purchase if they are:

• Unopened and in original packaging
• Free of damage, contamination, or pest exposure
• Accompanied by your order number, receipt, or delivery date

Bedding (Shavings and Straw Bedding)

Sealed bags of large or fine shavings can be returned within 30 days, in the same unopened condition described above. Loose bales of straw bedding follow the hay rules in the section above.

Shipping Containers

Shipping containers are sold as-is at the time of delivery. We will walk you through condition before the container is dropped, and we encourage a final inspection on site. Once a container has been placed and accepted, returns are handled case by case. Call us with any concerns within 7 days of delivery.

Refunds and Exchanges

Approved returns are refunded the way you originally paid us, or applied as a credit toward your next order, whichever you prefer. Exchanges are processed at the time the return arrives back at the store. If a return requires us to make a delivery trip, the original delivery fee is not refunded since the trip was completed.

Refunds typically post within 5 to 7 business days from the date the return is received and inspected.

How to Start a Return

The fastest way is to call the store. Have your order number or delivery date ready and we will tell you what to do next.

Order Handling and Delivery Windows

For context on what to expect after you place an order:

• Order cutoff for next-day scheduling: 3:00 PM Eastern.
• Standard handling time: 2 to 3 business days from the time the order is placed.
• Saturday and Sunday are not business days. Orders placed Friday after 3:00 PM begin handling Monday morning.
• Local deliveries (within 40 miles of Williston) have no minimum. Single-bale orders are welcome at the store.
• Orders outside the 40-mile radius may require a minimum order to make the trip practical. Call for a custom quote.

Questions

We would rather talk than trade emails. If anything in this policy is not clear or your situation is not covered, call the store and we will figure it out together.