Privacy Policy

Introduction

Farmers Direct Hay and Feed LLC ("we," "us," or "our") operates the farmersdirecthay.com website. This Privacy Policy explains what personal information we collect, how we use it, and your choices regarding that information. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect personal information that you voluntarily provide to us through our contact forms and order request forms. This includes:

• Your name
• Email address
• Phone number
• Any additional information you include in your message (such as delivery preferences or product questions)

How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your inquiries and questions
• To process and fulfill your hay, feed, and supply orders
• To communicate with you about your orders, including delivery updates
• To improve our products and services

Information Sharing

We do not sell, trade, or rent your personal information. We will never hand your contact details to another business so that they can market their own products to you.

We do share a limited amount of information with Google so that we can measure which of our ads and web pages actually lead to orders. This is limited to purchase records from our point of sale system, and any email address or phone number in them is turned into a scrambled code (a one way hash) before it leaves our systems. Google uses that code only to tell us that an order matched an ad click or a phone call. It does not receive your name or your readable contact details from us for this purpose, and it is not used to contact you. If you would rather we left your purchases out of this entirely, email sales@farmersdirecthay.com and we will exclude your records.

We may also share information if required by law, or to protect the rights and safety of our business and our customers.

Mobile opt-in information and phone numbers collected for SMS messaging are never shared with or sold to third parties, and are never shared with third parties for their own marketing or promotional purposes. We use your text-message consent only to send the messages you opted into, and you can reply STOP at any time to opt out or HELP for assistance.

Analytics

We use Cloudflare Web Analytics to understand how visitors use our website. Cloudflare Web Analytics does not use cookies, does not collect personal data, and does not track individual visitors across websites. It provides us with aggregate data such as page views and visitor counts. No personally identifiable information is collected through Cloudflare Web Analytics.

We also use Google Analytics 4 (GA4) to better understand site traffic and how visitors interact with our pages. Google Analytics may set cookies on your browser and collect information such as your IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website and the products we offer. Google may also use this data in accordance with its own privacy policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use Microsoft Clarity to understand how visitors use our pages, through session replays and heatmaps such as clicks and scrolls. Clarity masks text and form entries by default, so the personal details you type are not captured in replays. Microsoft processes this data under its privacy statement.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to request access to your personal information, ask us to correct inaccurate information, or request that we delete your personal information from our records. We will respond to your request within a reasonable time frame.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: